Procedures when accepting inventory.
Unloading truck: When unloading truck(s) do not overdue yourself and lift beyond your limits. If, for any reason, you are in the store by yourself don't unload the truck, contact your delivery personal and instruct them to return to the store, to assist. At no time should we unload large appliances, reclining furniture or any other products over 75 pounds with less than 2 employees.
Inspect for damage: All packages must be inspected for "visible" damage to the box, packaging or carton prior to checking the invoice. Check the invoice: All products, verified by model number, must be visually accounted for and checked off the invoice individually. Once the order has been verified, the person(s) that checked the invoice can sign the delivery receipt for the driver.
Invoice: Place the invoice on the "Inventory to Receive" clipboard, in the office.
Mailing: UPS - USPS - FEDEX - DHL. Immediately upon receiving a shipment, bring it to the attention of the manager on duty and place it in a secure area of the store.
All packages must be inspected for "visible" damage to the box, packaging or carton prior to signing for.
Inventory receiving procedures for all "serialized items."
Serialized items: Is a term used for any product that is "In Stock" for both rent & retail purchases.
Report: A "receiving report" must be completely filled out prior to entering any information into RTO-PRO.
Received: The term "receive or received," at Continental, means when the product information in entered into RTO-PRO.
Model number: Enter exact model number from product. If multiple model numbers, enter all. If the field fills up, use "comments" field for the remainder.
Example: RAF m: ##### s:###### LAF m:##### s: ######. Where m: = model number and s:=serial number. (keep it organized.)
Cost: Is the cost to Continental, minus any discount(s) - do not include and freight or shipping costs.
Pieces: Always leave this field at "1."
Description: Must contain all pertinent information about the product including; parts included, features, specifications along with the description.
BOR: NBOR items - Box springs are received as NBOR and this field is changed to "NO." Otherwise leave as "YES." Employee purchases are also NBOR, service parts may also be NBOR. If unsure contact Vicki at the home office for clarification before receiving.
Brand: Receive it with brand name of the product. ("Samsung")
Invoice number: The invoice number must be unique and used when receiving. If receiving a product with multiple invoice numbers, put extras in "comments" section. *For other suppliers; Sams Club use "S" followed by the date, for Walmart use "W" followed by the date. Example: W02052014. (Walmart on 2/5/2014)
Pricing: No information is entered into "RTO$" & Retail$" are always left blank. Use the most current price sheet for pricing code for markups.
Inventory Control Module: Enter the proper price code into the "Inventory Control Module" for reference in regards to product pricing.
Vender: Is where we bought it from. (Example: "Amazon" - Not "Celldeals")
Category: Choose the proper category. At no time should you add or edit a category.
Received date: Do not edit this field, the program will auto-fill.
Serial number: If the product contains a unique serial number, enter it into RTO-PRO. If the field fills up, use "comments" for remainder of serial number(s.) Example: RAF m: ##### s:###### LAF m:##### s: ######. Where m: = model number and s:=serial number. (keep it organized.)
Packing slips: Keep ALL packing slips with product until it is received.
Item numbers: Immediately after receiving product, write item numbers on all boxes/packaging.
Tagging: Tag all matching furniture (sofa/chair - mattress/box spring) with one tag; with multiple item numbers.
"Tied out:" In RTO-PRO, use inventory reports and generate a received report by "invoice number." Print report for purposes of tying out the invoice. The total on the invoice must match the total on the report. If not, make necessary corrections immediately.
Paperwork: Receiving report, invoice(s), packing slip(s) and printed report must be stapled together and (in that exact order) and placed in a 3 ring binder labeled "Received Inventory." This file must remain continuous and not combined with any other paperwork. One file for all inventory received, in chronological order. When the file is purged, anually, continue to keep in chronological order and easily accessible. If you access the file, for any reason, place documents back into their original position.
Below is our current price tag. Do not veer from the below template information, clipart, format or text size & fonts.
All price tags are printed on 4.25" X 5.5" cardstock weight paper. (Exactly half of a 8 1/2" X 11" sheet.)
Tagging: Tag all "Matching products" with one price tag, with multiple item numbers.
Sofa/Chair - Mattress/Box spring - C/E/E - Matching Bedroom furniture
This item number must be documented on all products:
Small items: write the item number on the bottom of the product.
Computers: Write the item number on the tower, monitor, charger, battery and any other accessories.
Cell phones: remove battery and write item number underneath battery, inside of phone.
Furniture: Staple a "product tag" on the bottom.
Mattress: Mattresses and Box Springs, write (with a black Sharpie) on the product tag. (See example below)
Exception: All furniture from AWFCO received before 7/1/2014 - use pricing code "F."
Transfers - Transferring is an intricate part of our everyday business, handling and processing it properly enhances our professionalism and functionality.
• Processing a transfer out, in RTO-PRO, is available from 8:30am until 1 hour prior to close time. (Until 5:00pm Mon-Thur 6:00PM Fri 3:00PM Sat)
• When you transfer an item out, print 1 transfer report and attached it to the product. Take a sharpie and in 2" letters write the store transferred to and the date, on the transfer sheet.
• Immediately upon transferring, in RTO-PRO, call the transferring to store and notify them of the completed transfer.
• Document the transfer on your "Transferred out" board, in your office.
• If to be picked up by your regional, email the details immediately.
• If being mailed, the item is to be mailed out with 6 business hours. Package appropriately and insure parcel as needed.